Last updated: January 2025
We collect information you provide directly to us when you place an order, create an account, or contact customer service. This includes your name, email address, phone number, shipping address, and payment information. We also automatically collect certain technical data including IP address, browser type, and browsing behavior through cookies and similar technologies.
We use your information to process and fulfill orders, communicate with you about your purchases, provide customer support, send order confirmations and shipping notifications, prevent fraud, and improve our website and product offerings. With your consent, we may send marketing emails about new products and promotions.
We do not sell, rent, or trade your personal information to third parties. We share information only with service providers who help us operate our business (payment processors, shipping carriers, email service providers) and who are bound by confidentiality obligations. We may disclose information when required by law or to protect our rights.
All payment transactions are processed through secure, encrypted payment gateways. We do not store your full credit card number or CVV on our servers. Your payment information is transmitted directly to the payment processor using 256-bit SSL encryption.
We use cookies to remember items in your shopping cart, recognize you when you return, analyze website traffic, and improve your shopping experience. You can control cookies through your browser settings, but disabling them may affect website functionality.
We retain your order information for as long as necessary to provide our services and comply with legal obligations. Customer account data is retained until you request deletion.
You have the right to access, correct, or delete your personal information. You can also opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us for immediate deletion.
If you have questions about this privacy policy or how we handle your data, contact us at support@collectivesyn.com or +1 (803) 731-2392.